The Smurf Experience

FAQ

Welcome to our FAQ!

WHY ARE THERE TIME SLOTS?

In order to guarantee our visitors an amazing experience and a pleasant visit, it is split up into different time slots. Entrance is allowed every 10 minutes within the time slot you have booked. You should plan approximately 2 ½ hours for your visit, however, within our opening hours you may stay as long as you want to. You have missed your time slot? In this case we will try to have you enter the exhibition at a later time, provided that there is enough space. This is why we recommend to be there on time!

ARE THERE REDUCTIONS FOR GROUPS?

We offer group tickets for 10 persons and more. They have to be ordered in advance at gruppenbuchungen@ticketmaster.de.

Ticket Hotline: 01806-999 000 220*

*(€0,20 from the German landline network; max. € 0,60 from the German mobile network)

ARE THERE LIMITATIONS FOR THE DISABLED?

The exhibition is easy of access, also for wheel-chair users. Seriously disabled persons pay the full price, but with a “B”-authorization in their passport admission is free for the accompanying person.

DO CHILDREN HAVE TO BE SUPERVISED?

The Schlumpf-Abenteuer exhibition is recommended to kids aged 3 years and older. Children under 12 must be accompanied by an adult.

PARKING OPPORTUNITIES

The car-park routing system of Centro Oberhausen guides you to one of the 14,000 free-of-charge parking lots. In each car park there are parking lots for the disabled. Admission to the car parks is for vehicles up to 2,20 meters (2,10 meters in P4 and P7). For the shortest distance we recommend parking on the upper decks of car parks 1 and 2.

ARE THERE PARKING OPPORTUNITIES FOR BUSES?

Parking lot P9 is for coaches, vans and (except for Christmas time*) mobile homes. Parking lot P10 may be used alternatively – depending on the current traffic. Despite these comprehensive arrangements we ask the bus drivers to pay attention to the current signage.

*There are parking lots for mobile homes at the Kaisergarten Oberhausen which is nearby.

ARE THERE OPPORTUNITIES FOR REFRESHMENTS?

The Centro Promenade and the Coca-Cola Oase both offer refreshments. It is not allowed to eat or drink within the exhibition area.

ARE THERE LOCKERS?

In the foyer there is a limited number of lockers.

CAN I BUY MERCHANDISING PRODUCTS?

You would like to take home a nice souvenir? At the end of the exhibition there is a shop with a wide range of smurf products.

AM I ALLOWED TO BRING MY DOG?

Pets are not allowed. If you depend on an assistance dog, please contact us via info@schlumpfabenteuer.de in advance.

CAN I BECOME A MEMBER OF THE TEAM?

We are constantly looking for good staff who like to work with and for kids, either at the exhibition or at the cash desk. If you want to apply for a job, please send your application to i.goedeker@awc-ag.de

 

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